UX design as contract
Back to William James again, and my favorite quote: “My experience is what I agree to attend to.”
Previously I wrote about what this said regarding the range of experience UX designers could leverage to engage users (UX happens everywhere). But there’s more behind this statement than the observation that where a person’s attention goes, there goes their experience of the world. There’s an ethical responsibility implicit there as well.
What and how we attend to things matters to our quality of life. Psychologists, medical doctors, and Buddhists have known this for some time (Buddhists have known it a bit longer). Focused attention is used in mindfulness-based stress reduction programs for cancer patients; an excessive level of difficulty in maintaining focus is a diagnosable disorder; “right mindfulness” is part of the Buddha’s Eightfold Path. The very process of therapy involves drawing attention to specific patterns of behavior.
But attention isn’t the whole story. If William James is correct, then experience involves not just attention, but an agreement to attend. When a user agrees to give us (UX architects) some of their attention, they are in effect agreeing to make us a small part of their experience of the world. They are allowing us to have an effect on their quality of life, small or large depending on what our product or service is.
As the other half of that agreement, we enter into an unspoken contract with users to make that experience worth their while.